Terms & Conditions

1. Business Information

Legal Company Name: Trevano Solutions S.R.L.

Registration No.: J2025041588009

VAT No.: RO51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Email: cool@frontlosjen.com

2. SCOPE AND ACCEPTANCE

Using frontlosjen.com — browsing it or buying from it — means you're accepting these Terms & Conditions in full. If any part of them doesn't work for you, we'd ask that you stop using the site rather than continue on terms you don't agree with.

Eligibility: you need to be 18 or older to place an order. Anyone younger is welcome to browse, but ordering requires a parent or legal guardian's involvement.

3. Our Products & What's In Stock

3.1 How We Show Our Products

Photos and product descriptions are there to give you a genuine sense of what you're buying, but colors can shift a little depending on your screen and lighting, and we can't guarantee the catalog is error-free at every single moment.

3.2 Stock & Availability

Everything listed is tied to real inventory — quantities can be capped, and a listing can be pulled without advance warning. If something you already ordered turns out to be unavailable, we'll contact you promptly and sort out either a refund or a suitable alternative.

4. Pricing & Payment

4.1 How Prices Work

Prices display in EUR, GBP, or USD depending on where you're shopping from, and include applicable tax unless stated otherwise. Shipping is calculated and added at checkout. Any import duty or VAT charged by your own country on international orders sits outside that checkout total and isn't something we collect — see Section 5.4 below. We're allowed to adjust prices going forward, but whatever price you saw and confirmed at checkout is what you'll actually be charged.

4.2 Paying for Your Order

Payment is collected the moment you submit an order. We accept major credit and debit cards along with PayPal. We never store your full card number on our own servers, and every transaction is protected with end-to-end encryption.

5. Placing & Confirming Your Order

5.1 The Ordering Steps

• Add the items you want to your cart
• Move to our secure checkout
• Enter your shipping and billing details
• Review everything before you commit
• Complete payment
• Receive a confirmation email once it's all gone through

5.2 Confirmation & Our Right to Decline

That confirmation email is what makes the contract binding on both sides. That said, we reserve the right to cancel or decline an order where there's a stock problem, a pricing error, or something that looks fraudulent.

5.3 Getting Your Details Right

It's worth double-checking your shipping and contact details before you submit an order — we can't take responsibility for delivery problems caused by information you entered incorrectly or incompletely.

6. Getting It To You

6.1 Where We Ship

We currently deliver to Romania, the rest of the EU, the UK, and a number of countries beyond that. Our Shipping & Delivery policy holds the current, complete list — it's worth checking before you order if you're outside the EU.

6.2 How Long It Takes

Expect roughly 1–3 business days to process your order, plus 7–15 business days in transit. These are estimates rather than guarantees, and the countdown starts once your order is confirmed.

6.3 If Something Goes Wrong in Transit

If a parcel never turns up, let us know within 7 days of when it was due. If you find damage after unboxing, tell us within 7 days of the delivery date. If damage is visible on the outside of the box when it arrives, note it on the delivery slip and contact us within 24 hours instead — we'll take it up with the carrier from there. Once a parcel is successfully delivered, responsibility for it passes to you.

6.4 Import Duties, Taxes & Customs

Because part of our shipping originates outside the EU, your parcel may be subject to import duty, a customs handling fee, or VAT charged locally on arrival. Those charges come from your own country's customs authority, are separate from what you paid us at checkout, and are the recipient's responsibility. Your local customs office can usually tell you what to expect before you order.

7. Your 14-Day Right to Change Your Mind (Cooling-Off Period)

7.1 The Basics

If you're an EU consumer, you have a statutory right to cancel your order within 14 calendar days without giving any reason. That window starts on the day you (or someone you've nominated) receive the goods — or, for orders arriving as separate parcels, the day the last one shows up.

7.2 How to Cancel

Email us at cool@frontlosjen.com with the subject line "Order Cancellation – [Order Number]", including your name, order number, and the date you purchased.

7.3 Sending It Back

You'll have 14 days from your cancellation notice to get the item to our returns address, listed below. Items need to be unworn, unwashed, and still carrying their original tags. We recommend a trackable courier, and since the return address sits outside the EU, hang onto your receipt in case we need it to confirm the return for customs or refund purposes.

Designated Return Address Room 302, 3rd Floor, Building A, Logistics Center, Shenzhen World Exhibition & Convention Center, No. 26 Zhanjing Road, Zhancheng Community, Fuhai Subdistrict, Bao'an District, Shenzhen City, Guangdong Province, China (Postal Code: 518103)

7.4 Getting Your Refund

Refunds go out within 14 business days of us inspecting what came back — covering the item price plus whatever you paid for standard shipping originally. Any extra you spent on express or premium shipping isn't refundable, return postage is on you unless the item was faulty, and the money returns to whatever method you originally paid with. We may hold off on refunding until the item (or proof it's on its way) actually reaches us.

7.5 What's Not Covered

• Custom-made or made-to-order pieces
• Items that spoil or deteriorate quickly
• Hygiene-sealed items that have already been unsealed

8. Returns, Refunds & Exchanges

8.1 Who Can Return What

Outside the 14-day cooling-off right above, you can still send something back if it's genuinely eligible: notify us within 14 days of delivery, then get it back to us within a further 14 days. The item needs to be unused, unwashed, in its original packaging where possible, and accompanied by proof of purchase.

8.2 Refunds & What Gets Deducted

We inspect returns within 72 hours of receiving them, and refunds land within 14 business days after that. Return postage is your cost unless the product was defective, and anything showing real signs of wear may only qualify for a partial refund.

8.3 About Exchanges

We don't offer direct swaps. If you want a different size, color, or item, send the original back for a refund and place a separate new order for what you actually want.

9. Faulty or Damaged Goods & Your Warranty

9.1 Your Legal Guarantee

EU law gives you a 2-year legal guarantee on everything we sell. If an item is genuinely faulty, you're entitled to a repair, a replacement, or a proportional refund.

9.2 Telling Us About a Problem

To use this guarantee, email cool@frontlosjen.com with clear photos of the problem within 7 days of receiving the item.

10. Making a Complaint

Faulty or damaged goods are covered by Section 9 above. For anything else — a service issue, a question about these Terms, or a general complaint — email cool@frontlosjen.com with "Complaint – [Order Number]" in the subject line. We'll acknowledge it within 48 hours and give you a full response within 7 business days.

11. Using Our Site the Right Way

By using frontlosjen.com, you agree to:

• Give us accurate and complete information when you use the site or place an order
• Use the site lawfully and never for anything fraudulent
• Avoid interfering with how the site runs, or trying to access parts of it you're not meant to reach
• Respect intellectual property rights — ours and anyone else's

12. Who Owns What

Everything on frontlosjen.com — text, photography, logos, and the overall layout — belongs to Trevano Solutions S.R.L. Viewing or printing a page for your own personal use is fine, and so is sharing a product link on social media. Anything beyond that — copying, scraping, or commercial reuse — needs our written permission first.

13. Our Liability to You

13.1 Limits on What We're Liable For

To the extent the law allows: we're not liable for indirect or consequential losses connected to your use of our site or products, and our total liability for any given order is capped at what you paid for it. We're also not liable for delays caused by circumstances genuinely outside our control (see Section 13).

13.2 Products Are Sold As Described

Products are supplied as described, without additional guarantees beyond what's stated in these Terms or required by law.

13.3 Your Rights Are Still Protected

Nothing here limits or removes any statutory consumer rights you're entitled to under the law that applies to you, including EU consumer protection law.

14. When Things Are Out of Our Hands (Force Majeure)

We're not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, war or civil unrest, government action such as customs or trade restrictions, pandemics, strikes, a supplier or carrier letting us down, or a technical outage.

15. Governing Law & Where Disputes Are Handled

15.1 Which Law Applies

These Terms are governed by the laws of Romania.

15.2 Jurisdiction

If you're an EU consumer, you can bring a claim either in the courts of your own country of residence or in Romania, whichever you prefer. This doesn't affect any mandatory consumer-protection jurisdiction rules that apply to you where you live.

16. Updates to These Terms

15.1 Our Right to Change Them

We may update these Terms from time to time.

16.2 How We'll Let You Know

• Changes appear on this page with a new "Last Updated" date
• For anything significant, we'll flag it by email or a notice on the site
• Continuing to use the site after an update means you're accepting the revised Terms

16.3 Worth a Periodic Check

We'd recommend glancing back at this page from time to time to stay current.

Placing an order on frontlosjen.com means you've read, understood, and agreed to these Terms & Conditions.