Privacy Policy

This is how frontlosjen.com ("we," "us") handles the personal data you share with us — what we collect, why, who sees it, and how we keep it safe.

Registered Company: Trevano Solutions S.R.L.

Registration No.: J2025041588009

Tax ID (VAT): RO51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Contact Email: cool@frontlosjen.com

1. Who We Are & What This Covers

For the purposes of this policy, personal data is anything that can identify you, directly or indirectly, including data that only identifies you once it's combined with something else. Fully anonymized or aggregated data that can no longer be traced back to a person isn't covered by this policy. We process only what a given purpose genuinely requires, guided by legality, fairness, and transparency — including using data to verify accounts, catch fraud, and look into suspicious activity or breaches of our policies, which we base on our legitimate interest in running a safe platform.

2. What We Collect

2.1 Information You Give Us

Account information, anything you send us via message or chat, survey answers, and — if you make a purchase — payment, billing, shipping, and contact details.

2.2 Information We Collect Automatically

Your device type and identifiers, IP address, operating system, browser, usage and diagnostic data, and rough location, gathered as you browse the site.

3. How We Use Your Data

We use your data to run and improve what we offer — research, internal audits, general analysis — on the basis of our legitimate interest in keeping the business functional. We'll also message you about your account or a transaction as a normal part of doing business, and send marketing only if you've opted in, which you can undo at any time by contacting us.

4. Who We Share It With & International Transfers

Certain partners who help us run the service or support marketing get access to relevant data, but we never pass your data to a third party for their own independent marketing without asking you first. Fulfilling your order specifically requires sharing your name, shipping address, and order details with logistics partners outside the EEA, including in China, solely so your order can reach you — carried out under GDPR-required safeguards. For EEA residents, Article 6(1) of the GDPR is our legal basis wherever consent is what's required.

5. Cookies & Similar Technology

Cookies are small files your browser holds onto so a site remembers you between visits. We currently limit ourselves to strictly necessary cookies — the kind that keep your cart and your login working — and don't run advertising, third-party tracking, or behavioral analytics cookies. If that changes, we'll update this policy and put a proper consent tool in place first, in line with EU ePrivacy rules. Your browser settings let you manage or block cookies, though some parts of the site may not work as expected if you do.

6. Your Rights

You can ask to access, correct, or delete the data we hold on you, object to or restrict how we process it, or request it in a portable format. If you're not satisfied with how we've handled a request, you're entitled to complain to your local data protection authority. We aim to respond to any request within 30 days.

7. Keeping Your Data Safe & How Long We Keep It

We apply reasonable technical and organizational safeguards to protect your data from unauthorized access, and we don't hold onto it longer than necessary for the purposes described in this policy, unless the law requires a longer retention period.

8. Children

Our services are built for adults 18 and up, matching the age requirement in our Terms & Conditions. As an extra precaution, and separately from that purchasing requirement, we don't knowingly collect data from anyone under 16 — if we discover that we have, it gets deleted.

9. Changes to This Policy

We may revise this policy periodically as our practices, technology, or legal obligations change. Continuing to use our services after an update means you're accepting the revised version.

10. Contact Us

Questions about this policy can go to cool@frontlosjen.com (Trevano Solutions S.R.L.).